Terms and Conditions

Bridal Makeup - Terms and conditions


  • The Client: Refers to the recipient of the service and name listed on the booking form & contract.
  • The Makeup Artist: Refers to Rhiannon Pritchard Makeup Artist.
  • Additional Makeup Artist(s): Refers to any additional Makeup Artists required to complete the agreed makeup services.
  • The Booking: Refers to the agreement between the Client, the Makeup Artist, and any Additional Makeup Artists for provision of the service.
  • Fee: Refers to the amount payable by the Client to the Makeup Artist/Additional Makeup Artists for the services listed on the invoice.
  • Event: Refers to the occasion and location for which the service has been agreed.
  • Event Date: Refers to the date for which the service has been agreed.
  • Party: Refers to the persons in addition to the Client requiring services at the Event.


On occasion it may be necessary to hire an Additional Makeup Artist(s) to work alongside Rhiannon Pritchard Makeup Artist on larger bridal parties or for early ceremony times. In these cases Rhiannon Pritchard Makeup Artist will endeavour to organise this for you ensuring that all Additional Makeup Artists are experienced professionals. When an Additional Makeup Artist is hired Rhiannon Pritchard Makeup Artist will manage the booking process and clearly communicate all arrangements ahead of your wedding day. The Client understands that all Additional Makeup Artist(s) are independent contractors, they are not employed by Rhiannon Pritchard Makeup Artist but are self-employed freelance professionals, and are individually insured for liability under their own terms of practice.

Rhiannon Pritchard Makeup Artist will accept and acknowledge a booking from the Client upon receipt of the reservation fee payment and signed contract at which point a contract between Rhiannon Pritchard Makeup Artist (and the Additional Makeup Artist where applicable) and the Client will be deemed to be in effect and services will be performed under the terms set out in these General Conditions.

General conditions

By proceeding to secure the Booking by way of paying the non-refundable reservation fee and submitting the signed contract, the Client accepts that they are entering into a contract and agree to be bound by the conditions outlined below.

1. Securing your booking

(a) The booking is only reserved once the Client has paid a non-refundable reservation fee and submitted their signed contract.

(b) The reservation fee secures the Makeup Artist/Additional Artist(s) for the Event on the Event Date, the number of people in the Party as agreed on the Client’s quote, and includes the processing of Booking.

(c) Any changes to the Booking must be communicated by the Client to the Makeup Artist prior to the Event so that the necessary amendments can be made to the invoice.

2. Payment

(a) The reservation fee is to be paid via online bank transfer to Rhiannon Pritchard Makeup Artist using the account details on the quote.

(b) The reservation fee is non-refundable but redeemable against the Event day balance (not redeemable against the pre-wedding trial).

(c) Payment for the pre-wedding trial is to be made directly to the Makeup Artist/Additional Artist(s) on the day of the trial in cash or in advance via bank transfer.

(d) Payment for the Event day services must be made no later than 2 weeks in advance of the Event Date via online bank transfer to Rhiannon Pritchard Makeup Artist using the account details stated on the invoice.

3. Minimum booking requirement

(a) Minimum booking of bridal makeup on wedding day, plus a separate pre-wedding consultation and trial appointment, or the cost equivalent will apply. There is no discount applied for brides who do not wish to have a trial.

4. Additional charges

(a) £50 per additional Makeup Artist - for larger bridal parties or early ceremony times

(b) £100 per Makeup Artist/Additional Artist(s) for Bank Holidays and Sundays

(c) £50 per Makeup Artist/Additional Artist(s) for early starts (applicable if your timeline requires departure prior to 6.30am)

(d) £10 per 30mins for distances exceeding 1 hour

(e) Mileage is calculated (using Google Maps) from the Makeup Artist's/Additional Artist(s) home to the location of the Event. Travel expenses will be charged at 65p per mile each way on all appointments.

(f) The Client is liable to pay any parking charges where necessary.

5. Pre-Wedding trial

(a) Pre-wedding trials with Rhiannon Pritchard Makeup Artist are carried out at North Wales Nail & Beauty, Llandudno, LL30 2TT

(b) Arrangements can be made for pre-wedding trials to be carried out at an alternative venue. Travel expenses may apply.

(c) If a bride is unable to attend a pre-wedding trial e.g. if you live far away or overseas, arrangements will be made to have a telephone consultation. No discount is applied for brides who are unable to attend a pre-wedding trial in person.

6. Photography

(a) As part of the service provided the Makeup Artist may need to take photographs for reference. Photographs taken at pre-wedding trials are for the Makeup Artist’s records only and will not be shared on social media or websites.

(b) Photographs taken at the Event of the Client/Party may be used on the Makeup Artist/Additional Artist(s) websites and/or social media platforms.

(c) Any professional photographs that the Client supplies to the Makeup Artist/Additional Artist(s) will be credited back to the photographer.

(d) The Makeup Artist may contact the Client and/or the Client’s photographer to request images from the Event. The Makeup Artist agrees to credit the photographer when using these images.

(e) If the Client does not agree to the above, notice must be given in writing to the Makeup Artist prior to the Event.

7. Responsibility of the client

(a) The Client/Party must inform the Makeup Artist/Additional Artist(s) of any potential issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The Makeup Artist/Additional Artist(s) cannot be held liable for any condition that arises or loss incurred by the Client/Party if the Client/Party has not informed the Makeup Artist/Additional Artist(s) of any known conditions as stated above, or of any conditions unknown to the Client/Party at the time of the service.

(b) The Makeup Artist/Additional Artist(s) will not be held responsible for any personal injury sustained as a result of taking part in any makeup services provided.

(c) The Makeup Artist/Additional Artist(s) reserve the right to cancel the agreement if the behaviour of the Client/Party is deemed inappropriate and/or if the Client/Party reports a condition that the Makeup Artist/Additional Artist(s) deem as a risk to health and safety. In these cases, any payments that have already been made by the Client for the service are non-refundable.

(d) The Client is responsible for providing a suitable working space for the Makeup Artist/Additional Artist(s) such as adequate space, light, electricity points and hand washing facilities.

(e) The Client accepts responsibility to ensure any clothing and accessories needed for the Event are kept out of the way of the makeup working area. If products of any kind get on clothing or accessories, the Makeup Artist/Additional Artist(s) cannot be held liable.

(f) A schedule for the Event day services will be given to the Client by the Makeup Artist prior to the Event day. It is the Client’s responsibility to ensure every member of the Party is aware of timings on the day and that they make themselves available.

8. Responsibility of the Makeup Artist

(a) Rhiannon Pritchard Makeup Artist will always endeavour to honour the agreement to the best of her ability.

(b) There may be circumstances beyond the control of the Makeup Artist where either the Makeup Artist or Additional Artist(s) is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Makeup Artist will inform the Client at the earliest convenience and endeavour to make favourable alternative arrangements if possible.

(c) The Makeup Artist/ Additional Artist(s) will not be held responsible for any delays caused by events beyond their control. No refund or compensation will be given in the event of delays caused by other wedding vendors, guests, or members of the bridal party.

(d) The Makeup Artist/Additional Artist(s) shall not be liable or responsible for any failure to perform, or delay in performance of any of their obligations, that are caused by an event outside their control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, robbery of the artist’s kit needed to carry out work, road traffic accident or traffic delays, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster, failure of public or private telecommunications or transportation networks or damage to or failure of any mode of transportation used by the Makeup Artist/Additional Artist(s). If the booking is directly affected by circumstances beyond the control of the Makeup Artist/Additional Artist(s) every possible endeavour to rectify such situations will be made, however no compensation will be offered. The Client is advised to gain wedding insurance as a protection against such circumstances.

9. Privacy

(a) Rhiannon Pritchard Makeup Artist is committed to protecting and respecting the privacy of all clients. The Client’s personal information will only be used for the following reasons: 

  • To process the Client’s initial enquiry.
  • To process the Client’s booking and pre-wedding trial appointments.
  • To carry out our obligations arising from any contracts entered into by the Client and the Makeup Artist/Additional Artist(s).
  • To provide the Client with personalised ongoing assistance and support
  • To seek the Client’s views or comments on the service provided

(b) Any personal information collected will be maintained in the strictest confidence and will never be shared with any third parties.

10. Cancellation policy

(a) Upon execution of the non-refundable reservation fee the Client understands and agrees that the Makeup Artist/Additional Artist(s) will not book another Event for this date. In the event that the Client cancels the booking for any reason the Makeup Artist/Additional Artist(s) shall suffer losses. As such, the Client agrees that, in the event of cancellation by the Client, the reservation fee shall be forfeited by the Client and retained by the Makeup Artist/Additional Artist(s) as liquidated damages and not as a penalty. The Client and the Makeup Artist/Additional Artist(s) agree that such amount is reasonable.

(b) The Client can cancel the booking at any time. All cancellations or changes to service must be stated in writing via email to the Makeup Artist and are only confirmed once the Client has received a reply from the Makeup Artist.

(c) The Makeup Artist will be under no obligation to refund any money paid up until point of cancellation, however the Client will not be liable for any further payments.

(d) Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Makeup Artist/Additional Artist(s) and are non-refundable by the provider will need to be reimbursed in full by the Client to the Makeup Artist.

(e) In the unlikely event that the Makeup Artist/Additional Artist(s) is unable to provide services on the Event day due to personal circumstances, act of god, or severe illness, they agree to make every effort, but cannot guarantee, to find the Client an equally capable replacement artist. Cancellation of the booking by the Makeup Artist will result in a full refund of fees already paid by the client for the Event day services. No further compensation will be offered.

(f) If the Makeup Artist/Additional Artist(s) are made to feel uncomfortable in any way, or if any of the bridal party, wedding guests, or other wedding vendors display abusive or offensive behaviour the Makeup Artist/Additional Artist(s) has the right to terminate the contract without refund.

(g) All pre-wedding trials are non-refundable.

11. Postponement Policy

(a) Should the Client need to postpone/reschedule date of booking, the Makeup Artist will allow for one date change only per booking (subject to the Makeup Artist/Additional Artist(s) availability to cover the alternative date which cannot be guaranteed). Thereafter any further date changes will be considered a cancellation and a new booking with reservation fee payment and new payment schedule will be required to secure the new date.

(b) Postponements and date changes to bookings are subject to availability of the Makeup Artist/Additional Artist(s).

(c) If the Makeup Artist does not have availability for the new Event date, this will be regarded a cancellation of services and the reservation fee paid by the Client will be retained by the Makeup Artist. No further compensation will be offered.

(d) The client may be liable for any increase in service charges applicable to the new date.

(e) All pre-wedding trials are non-refundable.

 By paying a reservation fee and submitting your signed contract you are agreeing to these terms and conditions.


 Courses - Terms and conditions

Please click on the following link https://www.northwalesnailandbeautytraining.co.uk/terms-conditions

Gift vouchers & retail - Terms and conditions

1. Gift vouchers will be emailed to the buyer or voucher recipient (upon request) in a pdf and png format upon receipt of payment. Printed vouchers are not available.

2. Gift vouchers can be used to purchase products or redeemed against any makeup or beauty services offered by Rhiannon Pritchard.

3. Gift vouchers are available for specific treatments/services or in denominations of £10.

4. To redeem your voucher against a treatment/service an appointment must be made in advance. Bookings are subject to availability.

5. Gift vouchers are valid for 6 months from the issue date. The expiry date will be clearly noted on the voucher.

6. The voucher holder may extend the expiry of their voucher by 6 months at a charge of 50% of the voucher amount. Voucher extensions must be processed before the original expiry date. Once a voucher has expired it cannot be used, exchanged, extended, or refunded. 

7. Gift vouchers are non-refundable and cannot be exchanged for cash.

8. Rhiannon Pritchard cannot accept liability for expired or lost gift vouchers.

8. There is no responsibility towards Rhiannon Pritchard to buy back or refund any products/tools that been opened or used.